Can I return or exchange merchandise?
Because all of our merchandise is made to order, we are not able to accept returns or exchanges at this time. If something isn’t right with your order, please contact us at showmars@18stonedesign.com and we’ll be happy to help. Items that arrive damaged, misprinted, or incorrect will be made right, see below.

What if my product arrives damaged, misprinted, or incorrect?
If your item arrives damaged or doesn’t match what you ordered, we’ll make it right. To help us review your request quickly, please include the following when you contact us:

• Two photos: one showing the full item, and one close-up of the issue
• A brief description of the problem (e.g., “the design is off-center” or “I received the wrong size”)

Clear photos allow us to verify the issue and determine next steps. If we’re unable to confirm the problem based on the information provided, we may not be able to approve the request.

A request may be denied if:

• The order was placed more than 30 days ago
• Tracking shows the item was still in transit when the request was submitted
• We’re unable to confirm any quality issue from the photos or description provided
• The product was made exactly as shown in the listing or design preview
• The item was damaged after delivery in a way that isn’t related to production or shipping
• An incorrect style, size, color, or design was selected at checkout
• The order has already been replaced

How do I report a problem with my order?
To report a damaged, misprinted, or incorrect item, please email showmars@18stonedesign.com.

Do you reimburse for shipping?
If a return is required due to an error on our part (e.g., defective item, wrong item shipped), any return shipping will be at no cost to you. Please notify us at the time you report the issue.

What information do you need from me?
Please include:

• Your name
• Your email address
• Your shipping address
• Original order confirmation number (if available)
• Description of the merchandise
• Reason for the request
• Photos as described above