FAQs
Can I shop on my phone or tablet?
Can I place an order for an out of stock item?
How do I know what size to order?
What is the turnaround time for an order?
What payment method do you accept?
How do we ship?
Do we ship internationally?
At this time we only ship to the United States.
What is your return policy?
Since all merchandise is made to order, we’re not able to accept returns at this time. If something isn’t right with your order, please contact us at showmars@18stonedesign.com and we’ll be happy to help.
How can I check the status of my order?
Once your order ships, you’ll receive an email with a tracking link so you can follow its progress. If you created an account at checkout, you can also log in and view your order status under My Account → Orders.
Can I cancel my order once it has been placed?
Because every item is made to order, we’re unable to cancel orders once they’ve been placed. Production begins immediately to ensure fast turnaround times.
If you made a mistake or need help with your order, please email us at showmars@18stonedesign.com as soon as possible—while we can’t guarantee cancellations, we’ll do our best to assist.
Can I change my order once it has been placed?
Because each item is made to order and production begins right away, we’re not able to make changes to orders after they’ve been submitted.
If you realize something needs to be updated, please email showmars@18stonedesign.com as quickly as possible. While changes can’t be guaranteed, we’ll do our best to help if your order hasn’t entered production yet.
What if my product arrives damaged, misprinted or is an incorrect item?
If your item arrives damaged or doesn’t match what you ordered, we’ll make it right. To help us review your request quickly, please include the following when you contact us:
Two photos:
One showing the full item
One showing a close-up of the issue
A brief description of the problem (e.g., “The design is off-center” or “I received the wrong size”)
📸 Clear photos allow us to verify the issue and determine the next steps. If we’re unable to confirm the problem based on the information provided, we may not be able to approve the request.
Please reach out to us at showmars@18stonedesign.com.
Why did my defective product request get denied?
We always aim to be fair and helpful, but there are situations where we’re unable to approve a defective product. A request may be denied if:
The order was placed more than 30 days ago
Tracking shows the item was still in transit when the request was submitted
We’re unable to confirm any quality issue from the photos or description provided
The product was made exactly as shown in the listing or design preview
The item was damaged after delivery in a way that isn’t related to production or shipping
An incorrect style, size, color, or design was selected at checkout
The order has already been replaced
If you’re unsure whether your situation qualifies—or if you’d like us to take another look—please reach out to us at showmars@18stonedesign.com. We’re always happy to help.
Can I return product?
Can I purchase a gift card online?
Yes! Digital gift cards can be purchased anytime by visiting our online gift card portal HERE or by clicking on Gift Cards at the top of this webpage.
